One inbox for every comment and DM
Price? Available? Delivery to Chennai? The same three questions arrive on four platforms all day. aiever pulls them into one queue, shows what has been answered, and lets rules handle the ones that never change.
- Instagram, Facebook, X and YouTube in a single queue
- Comments and direct messages side by side
- Auto-reply rules for keyword matches, with human handoff
What Social Inbox does
A single queue
No more switching between four apps on someone’s phone. Every incoming comment and DM lands in one place with read and unread state.
Reply without leaving
Responses post back to the original platform as your brand account. Replies are logged against the thread so the next person on shift has context.
Auto-reply rules
Match on keywords and answer instantly — price lists, store timings, delivery areas. Anything the rules do not match stays for a human.
Turn a commenter into a customer
A social conversation can be linked to the customer record, so the person asking about a saree on Instagram is the same person in your loyalty program.
Response history
Every outgoing reply is stored, which means you can audit what your team said, and re-use the answers that worked.
Setting it up
How it works
- 1
Connect accounts
Authorise your Instagram, Facebook, X and YouTube accounts from the social settings screen.
- 2
Set auto-reply rules
Define keyword triggers and the response for each. Start with your three most repeated questions.
- 3
Work the queue
Your team clears unread items from one screen instead of four phones.
- 4
Link to the customer
Connect the conversation to a customer record so social history joins purchase history.
Social Inbox — questions we get
Which platforms are supported?
Instagram, Facebook, X and YouTube comments, plus direct messages where the platform API allows it.
Will auto-reply answer everything?
Only what you tell it to. Rules match on keywords you define. Anything unmatched is left unread for a person, which is the safer default.
Works well with
All features →Publishing & Content Calendar
Plan the month on a calendar, publish to Facebook, Instagram and YouTube, and trigger automations on every new post.
ExploreGoogle Reviews
Ask happy customers for a review right after they buy, and handle every incoming review from one inbox.
ExploreWhatsApp Marketing
Bulk campaigns, a shared team inbox, approved templates and delivery reports — on the official WhatsApp Business API.
ExploreSee it running on your own data
A 30-minute call. We connect a sample of your billing data, run one campaign and show you the report. No slide deck.
Or call +91 97904 03333 — Monday to Saturday, 9:00 to 18:30 IST