A loyalty program your billing counter can actually use
Points accrue the moment a bill is raised. Tiers recalculate on their own. And when the customer returns, your counter checks their balance through a single API call — no separate loyalty terminal, no manual registers.
- Earn rules by percentage or flat points, with a minimum bill value
- Exclusion rules so discounted or low-margin categories do not earn
- Tier system with automatic upgrades and tier-specific benefits
What Loyalty Program does
Earn rules you control
Set the earn rate, the rounding, the minimum bill value and the point-to-rupee conversion for redemption. Change it once and it applies from the next bill.
Exclusion rules that protect margin
Exclude specific products, categories or discounted lines from earning points. Without this, a clearance sale quietly funds itself out of your loyalty liability.
Tiers that move on their own
Define Silver, Gold and Platinum by spend or visit thresholds. Members are promoted automatically and can be messaged the moment they level up.
A rewards catalogue
Publish what points can be exchanged for. Redemptions are logged against the member, so the liability on your books is always the real number.
Reversals handled properly
When a bill is cancelled or returned, the reversal webhook claws back the points and reduces the recorded purchase amount — so lifetime value and tier eligibility stay honest.
Full member history
Every accrual, redemption, expiry and manual adjustment is a transaction row. Open any member and see the entire ledger.
Setting it up
How it works
- 1
Set the rules
Earn rate, minimum bill, redemption value, expiry, exclusions and tier thresholds — all from one configuration screen.
- 2
Connect billing
Your POS or Tally posts each bill to the aiever webhook with an API key. Points are credited within seconds.
- 3
Tell the customer
A WhatsApp message with points earned and the running balance goes out automatically after the bill.
- 4
Redeem at the counter
The counter calls the loyalty endpoint with the mobile number, sees the balance and tier, and applies the redemption.
Loyalty Program — questions we get
Does this replace my billing software?
No. aiever sits alongside it. Your existing POS or Tally keeps raising bills and simply posts a copy to aiever, which handles points, tiers and messaging.
Can the billing counter see a customer’s points?
Yes. GET /api/v1/customers/{mobile}/loyalty returns the live balance and tier. Most billing systems can call this and display it on the bill screen.
What if a bill is returned?
Post the reversal to the same integration and aiever removes the points and reduces the recorded purchase amount, so the member is not left holding points for a sale that never happened.
Works well with
All features →Customer 360
One record per customer, keyed on mobile number — every bill, every message, every point, every opt-out.
ExploreVouchers & Offers
Issue promo and loyalty vouchers with real rules, then let your POS validate them at the counter in one call.
ExploreWhatsApp Marketing
Bulk campaigns, a shared team inbox, approved templates and delivery reports — on the official WhatsApp Business API.
ExploreSee it running on your own data
A 30-minute call. We connect a sample of your billing data, run one campaign and show you the report. No slide deck.
Or call +91 97904 03333 — Monday to Saturday, 9:00 to 18:30 IST