Deleting your data from aiever
If a business messaged you through aiever and you want your record removed, this page tells you exactly who to write to, what we hold, and what happens next. No form to hunt for and no account to create.
Email support@roftr.com with the subject “Data deletion request” and the mobile number, email address or social username your data is under. We confirm it is you, delete the record, and write back — within 30 days.
Who this is for
Whose data it is
aiever is used by businesses to talk to their own customers. That means the answer differs depending on which of these you are.
You are a customer of a shop that uses aiever
You received a WhatsApp message, an SMS or an email from a business running on aiever — a showroom, a resort, a store. The business holds your record; we hold it on their behalf. Write to us and we will action it with them.
You commented or messaged on Facebook or Instagram
A business connected its Facebook Page or Instagram account to aiever so its team can reply from one inbox. Your comment or message, and your public username, are stored against that conversation.
You are a business using aiever
You hold an admin account on an aiever instance. You can ask for the whole instance — customers, campaigns, message history, the database — to be deleted when you stop using the product.
You can always write to the business directly instead — they can delete your record from their own aiever admin in a few clicks. Coming to us works too, and we will not send you back and forth.
What is stored
What a deletion actually removes
Not every business uses every module, so your record may hold less than this — but this is the full list of what aiever can store about a person.
Your mobile number
The identity a business matches you by
Your name, if the business recorded one
From their billing counter or your order
Purchase history sent to us by the business
Bill amounts and dates, so loyalty points can be calculated
Loyalty points, tier and vouchers
Balances and what you have redeemed
Messages sent to you and your replies
WhatsApp, SMS and email delivery records
Facebook or Instagram comments and messages
Plus the public username attached to them, where a Page is connected
What we never hold
aiever does not process payments and does not store card details, bank details or passwords belonging to a shop’s customers. Your WhatsApp conversations with a business live in your own WhatsApp account as well; deleting your data here does not touch the copy on your phone.
The process
How to ask, and what happens
Email us
Write to support@roftr.com with the subject "Data deletion request". Tell us the mobile number, email address or social media username the data sits under, and the business you dealt with if you know it.
We confirm it is you
We will reply asking you to confirm from the number or address in the request. This step is not bureaucracy — without it, anyone could delete somebody else’s record by knowing their phone number.
We tell the business
The business is the owner of the record, so we notify them and carry out the deletion on their instance. You do not have to chase them yourself.
Deleted within 30 days
Your personal data is erased from the live system and from routine backups on their next rotation. We email you when it is done.
Facebook & Instagram
If you commented or messaged on a business page
Businesses can connect their Facebook Page and Instagram account to aiever so one team answers everything from a single inbox.
When you comment on a post or send a message to a connected business, aiever receives that comment or message from Meta and stores it against the conversation, along with the public username or profile name Meta provides. That is the whole extent of it: aiever holds no access to your Facebook or Instagram account, no friends or followers, no email address and no profile data beyond what is attached to the message itself.
To have that removed, email support@roftr.com with your Facebook or Instagram username and the business whose page you contacted. We delete the stored comments, messages and username, and you will get a confirmation by email. Deleting the comment on Facebook or Instagram itself will not remove the copy a business already received — that is what this request is for.
Faster option
If you only want the messages to stop
Deletion is permanent and takes up to 30 days. Stopping the messages is instant, and you keep your loyalty points.
Reply STOP on WhatsApp
Reply STOP to any marketing message and you are opted out immediately. Every campaign on aiever is filtered against that list before a single message is queued — it is enforced in the platform, not left to the business to remember. Email works the same way through the unsubscribe link.
Ask for deletion
Your record is erased. That includes any loyalty points, tier and unredeemed vouchers, which cannot be restored afterwards — so if you shop there regularly, opting out is usually what you actually want.
One thing we cannot delete for you: a business may be required by Indian tax law to keep its own invoices and accounting records, which can carry your name. That is the business’s legal obligation and sits outside aiever. Everything we hold for marketing purposes is removed.
Who handles these requests
aiever Marketing is a product of Roftr Clouds LLP. Deletion requests are handled by our support team in Coimbatore.
Roftr Clouds LLP
A-44, Renga Complex, HUDCO Colony, Near PSG Hospital, Peelamedu
Coimbatore 641004, Tamil Nadu, India
For how we handle personal data generally, see the Roftr privacy policy.